Privacy policy

12 August 2024

We take your privacy seriously and are committed to protecting your personal information. This privacy statement explains how we collect, use, and disclose your information when you use our services. We may update this statement occasionally, so please check it periodically. We collect information you provide us, such as your name, email address, and phone number. We may also collect information about your device and how you use our services, such as your IP address, browser type, and visited pages. We use your information to provide and improve our services, communicate with you, and personalise your experience. We may also use your information to comply with legal obligations, such as responding to court orders or other legal requests. We may share your information with third-party service providers who help us deliver our services. We require these providers to protect your information and only use it for our purposes. We may also share your information with law enforcement or government authorities if it is necessary to comply with a legal obligation or protect our rights or the rights of others. If you have any questions or concerns about our privacy practices, please contact us via connect@dwp.design.

About this Privacy Policy

This Privacy Policy outlines how we manage your personal information. It also describes the kinds of personal information we collect and how it is collected, held, used and disclosed.This Privacy Policy applies to all your dealings with us whether using the ARCH website, in writing or in person. By dealing with ARCH, you consent to our use and disclosure of your personal information in the manner described in this Privacy Policy.

What is personal information?

The Privacy Act 1988 (Cth) currently defines ‘personal information' as meaning information or an opinion about an identified individual or a reasonably identifiable individual:

• whether the information or opinion is true or not; and
• whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will, in most cases, not be classified as personal information and will not be subject to this privacy policy

What personal information do we collect?

The type of personal information that ARCH collects depends on the nature of your dealings with us.
To be able to provide you with our services, we may need:

• your name;
• your contact details, including email address, mailing or street address and telephone number;
• your demographic information;
• particulars of the company you are associated with, including the A.B.N, details of activities undertaken
• details of the services we have provided to you or that you have enquired about and our responses;
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and browsing behaviour;
• additional personal information that you provide to us directly or indirectly through your use of our website, online forms, customer surveys, in writing, in person or via any other means; and
• any other information requested by us and/or provided by you.

When applying for employment with us, you may provide us with certain information, including your name, employment and educational background, and other personal information that we may require you to provide or which you choose to provide us in relation to your employment application.
We may contact you to respond voluntarily to questionnaires, surveys or market research and provide your opinion and feedback. Providing this information is optional.
If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

How do we collect personal information?

How we collect personal information also depends on the nature of your dealings with us.
We collect personal information directly from you whenever it is reasonable and practical. We may also collect personal information from third parties while providing services to you.
We collect personal information:

1. from you directly, when you provide information over the phone, online or on documentation, complete a customer survey or apply for employment with us; and
2. from third parties who request us to provide services to you when they provide information over the phone, online or on documentation.

Collecting personal information from our website

ARCH collects some information from you when you use our website. While we take great care to protect your personal information on our website, no data transmission over the internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send or receive from us online. This is particularly true for information you send to us via email. Once we receive your transmission, we try to ensure its security in our possession.
Our website may contain links/plug-ins to other sites. We are not responsible for those sites' content privacy practices or policies.

Use of cookies

We may use cookies to provide anonymous aggregate information on how people use our website and to help us know what they find interesting and useful on our website. We do not store personal information such as email addresses or other details in cookies.
Most web browsers are set up to accept cookies. If you do not wish to receive cookies, change the settings on your web browser to refuse all cookies or notify you each time a cookie is sent to your computer, giving you the choice of whether to accept it.

How do we use personal information?

ARCH only collects personal information concerning its authorised and permitted activities. We will only use your personal information for the purpose(s) you have provided the personal information or for a purpose to which you have consented.
Generally, how ARCH uses personal information will be apparent from the way in which we collect it, or will be disclosed at the time of collection.
We use information for a range of purposes which include:

• to enable you to access and use our website;
• to provide you with services or information regarding our services;
• for analytics, market research and development, including to operate and improving our website
• to send you information about other products or services offered by third parties which may be of interest to you; and
• to communicate and administer our relationship and dealings with you efficiently.

If you would prefer not to receive promotional or other material from us, please email us at connect@dwp.design and include the word unsubscribe in the subject. Alternatively, simply select the “unsubscribe” option in any of the emails you receive from us.
If you apply for employment with us, we will hold, use and disclose that information solely to consider your application. In particular, in considering your application, we may need to disclose some of that information to third parties to verify the accuracy of that information. In such circumstances, we will disclose only such information as is reasonably necessary. In considering your application, we may also collect personal information about you from any third parties that you nominate as your referees in your application.

What personal information do we disclose?

In general, ARCH will not sell, rent or lease your personal information to others. ARCH may, however, disclose your information:

• to credit reporting agencies and courts, tribunals or regulatory authorities where you fail to pay for services provided to you;
• where ARCH is required by law to disclose information to third parties;
• Where ARCH has outsourced functions to third-party contractors, suppliers or brokers, for us to provide our services, we may share your personal information with a contractor, supplier or broker.

We require our contractors, suppliers and brokers to comply with the Privacy Act 1988; or third parties to collect and process data such as Google Analytics and WordPress Statistics or other relevant business.

Do we disclose personal information overseas?

In disclosing information to third-party contractors, suppliers or brokers, third parties may store data outside of Australia. Where we disclose your personal information to third parties, we will request that the third party follow this Privacy Policy.

How you can access and correct your personal information

Australian Privacy Principle 23 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
You can request access to your personal information by contacting us using the contact information set out on our website. We will require proof of identity before we can provide you with access to your personal information.
If any personal information you provided is inaccurate, outdated or incomplete, please let us know so we can update and/or correct your personal information. If you find any inaccuracies in your personal information, please let us know as soon as you become aware of the inaccuracy.

Updates to this privacy policy

This Privacy Policy will be reviewed and updated by ARCH occasionally. Updated versions of this policy will be published on our website. The updated Privacy Policy will apply whether or not specific notice of any change has been given.

How do we deal with privacy complaints?

Your privacy is important to ARCH, and we will try to resolve your concerns. To assist us in helping you, we ask you to follow a simple three-step process:

• Gather all supporting documents about the matters that concern you, think about the questions you want answered and decide what you want us to do.
• Email via connect@dwp.design. We will endeavour to review and if possible, resolve your concerns promptly.
• If, at this stage, the matter has not been resolved to your satisfaction, you can telephone the Australian Information Commissioner’s hotline on 1300 363 992.